Frequently Asked Questions
Straight answers to the questions we get asked most. Can't find what you're looking for? Call us on 07535 810812 or message us on WhatsApp — we're happy to help.
Do you charge a call-out fee?
No — there's no separate call-out charge added on top. You only pay for the work carried out, at our standard labour rates (from £70, as shown on our pricing page). For emergencies we'll give you an honest arrival estimate when you call.
Are quotes really free?
Yes. All quotes are free and fixed-price. Once we've agreed the work, the price you're quoted is the price you pay — no hidden extras. If anything unexpected comes up mid-job, we'll always talk to you before doing any additional work.
What areas do you cover?
We're based in Swanley and cover London and Kent — including Bromley, Orpington, Dartford, Sidcup, Sevenoaks, Beckenham, and all London postcodes. If you're not sure whether we cover your area, just call 07535 810812.
What are your opening hours?
Monday and Friday 7:30am–6pm, Tuesday to Thursday we're available 24 hours for call-outs, Saturday 9am–5pm, and we're closed on Sundays. For genuine electrical emergencies, call any time.
How can I pay?
We accept card payments through Worldpay's secure checkout, bank transfer, and cash. You can also spread the cost with Clearpay (4 interest-free payments, on quotes up to £1,000) or Klarna finance on larger jobs. Finance is subject to status and provider approval.
Do I need to pay a deposit?
For most smaller jobs, no — you pay on completion. For larger jobs we may ask for a 25% booking deposit, with the balance due when the work is finished and you're happy.
Do your prices include VAT?
We are not currently VAT registered, so there's no VAT to add — the prices listed are the prices you pay.
Is paying online safe?
Yes. Online payments are handled entirely by Worldpay, one of the world's largest payment providers. Your card details are entered on Worldpay's secure page and never touch our website.
Are you qualified and registered?
Yes. We're NAPIT registered, and all work is carried out to BS 7671 (the IET Wiring Regulations) and Part P of the Building Regulations.
Will I get a certificate for the work?
Yes. All notifiable work comes with the appropriate electrical certification, and where required we notify Building Control through our NAPIT registration — so you have the paperwork for insurance, selling, or letting your property.
Do you handle emergencies?
Yes — we run a 24/7 emergency call-out service across London and Kent for power failures, tripped fuse boards, burning smells and other urgent electrical faults. Call 07535 810812 and if we're on another emergency we'll call you back within 10 minutes.
Do you do commercial work?
Yes. Alongside domestic work we carry out commercial EICRs, fit-outs, structured cabling and maintenance for shops, offices, landlords and managing agents.